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Terms and Conditions


 A.        General Terms and Conditions

  1. Customer must comply with and comply with theThe Playground/ Alimama.

  2. We recommend that customers carefully read and understand all posted on our website before confirming the order the terms and conditions.

  3. All orders cannot be changed or cancelled once confirmed.

  4. The Playground/ Alimama shall not be liable for any direct or indirect, special or consequential loss of profits, costs, expenses or damages arising out of any statement, condition or provision by the customer in connection with the use of the company's products or services. .

  5. The Playground/ Alimama reserves the right to make changes to the Terms and Conditions as required by the Company's policies and to post them through the company's website. In case of any dispute, the company reserves the right of final decision under any circumstances.

  1. In the event of any conflict or inconsistency between the Chinese and English versions, the Chinese version shall prevail. 

 B.         Charge Terms and Conditions

  1. customer must comply with and comply with The Playground/ Alimama's payment terms and charges.

  2. All ordering services must be paid in full before the order is processed, unless otherwise charged.

  3. The Playround/ Alimama offers a variety of payment methods for customers to choose from. For more information, please visit our website at

  4. Custom/ made-to-order items are subject to an additional $50 - $100, all prices are subject to final confirmation of the order.

  5. In case of cancellation of all submitted stock orders, the company will charge 50% of the total amount of the entire order as a handling fee.

  6. All submitted custom orders are under any circumstances not accepted for cancellation.   

C.         Order Delivery Terms and Conditions

  1. We provide the following order delivery services.

    1. Local Post HK $ 10

    2. SF Express, Receiver Pay

  2. Order delivery is limited to the Hong Kong Special Administrative Region.

  3. The order delivery date, the general inventory goods can be arranged within three working days after the order is confirmed. The customized goods side depends on the production period, and the shipping date must be confirmed first.

  4. Shipping costs are calculated independently for each order, and each order includes only one delivery location and no combined calculations are accepted.

  5. If the customer's consumption reaches the specified amount (calculated before using the promotional code for each order), the exempted order delivery fee is

    1. HK$250 free local postal

  6. No changes is allowed one the delivery content and arrangements is confirmed.


D.       Goods Returns/Refunds Terms and Conditions

  1. Handmade or customized items are not refundable or exchangeable.

  2. Check the goods immediately after the customer receives the goods. If you find that your product is out of stock or delivery error, please keep the goods and documents, and request to replace the specific product within 7 days from the date of pick-up (including the date of receipt). Overdue will not be accepted.

  3. The Playground/ Alimama has the right to ask the customer to submit the suspected goods to us for investigation and approval by taking photos or returning them. The returned goods must maintain their integrity or they will not be accepted.

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